General Return Policy:
Jupiter Creations want you to be satisfied with your purchase. If products purchased from Jupiter Creations do not meet your expectations, you may return them with the packing slip within 60 days of purchase. After 60 days, please refer to the original manufacturer's warranty for product and service issues. You will be refunded the method in which you paid. Original shipping and handling charges will not be refunded.
Returned products must be in a new, unused condition, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Items with a gift receipt from the packing slip may be returned for an electronic gift certificate. Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged.
Returning a product to us that is not in resalable condition risks forfeiture of product.
Returns Process :
For fastest and easiest returns, please call: 917-493-9393 or e-mail Sales1@jupitercreations.com
Jupiter Creations will issue a refund after we receive and process an acceptable return. For items directed to our Returns Center, it can take up to 30 days to receive a refund after you have returned the item (in many cases you'll receive the refund sooner).
Items Purchased by Other Sellers:
If you purchased a Jupiter Creations product at a retail store or from another seller, those returns or exchanges must go through the place of purchase.
Jupiter Creations reserves the right to modify its return and exchange policies at any time.